Refund policy

Return & Refund Policy

We want you to be satisfied with your LOPKIN product. Because robotic lawn mowers are large smart devices that may involve installation, mapping, mowing, and multiple accessories, return eligibility is subject to the conditions below.

30-Day Return Window

You may request a return within 30 days of delivery. After 30 days, we generally do not accept returns for non-quality-related reasons.

Eligible Return Conditions

A product may be eligible for return if it meets all of the following conditions:

  • The product has not been used

  • The product has not been activated

  • The product has not been installed

  • The product has not been used for mapping or mowing

  • The product, original packaging, accessories, manuals, and included items are complete

  • The product is in original condition, with no dirt, grass clippings, scratches, wear, or damage

  • Valid order information or proof of purchase is provided

Opened Products

If the product has been opened but has not been used, activated, installed, mapped, or used for mowing, we may review the return request on a case-by-case basis.

LOPKIN reserves the right to determine whether the product is eligible for return based on its condition.

Non-Returnable Conditions for Non-Quality Reasons

Returns for non-quality-related reasons are generally not accepted if:

  • The product has been activated

  • The product has been installed

  • The product has completed mapping

  • The product has been used for mowing

  • The mower body, wheels, cutting deck, or underside shows dirt, grass clippings, wear, or signs of use

  • Original packaging, charging dock, power adapter, RTK base station, installation accessories, blade kit, manuals, or other included items are missing

  • The issue was caused by customer misuse, improper installation, or unsuitable operating conditions

  • The product is returned without prior authorization

Quality Issues, Shipping Damage, or Incorrect Items

If your product has a confirmed quality issue, arrives damaged, or you received the wrong item, please contact us promptly.

Once confirmed, LOPKIN will help provide a reasonable solution, which may include repair, replacement, parts shipment, return, refund, or other support.

Return Shipping Costs for Non-Quality Returns

For returns due to personal reasons, including but not limited to changing your mind, ordering the wrong model, address changes, or duplicate orders, return shipping costs are generally the customer’s responsibility.

If the returned product has missing accessories, damaged packaging, signs of use, or reduced resale condition, we may deduct the corresponding costs from the refund.

Refund Processing

After the returned product is received and inspected, eligible refunds will be issued to the original payment method.

The time it takes for the refund to appear depends on your bank, credit card provider, or payment platform.

How to Request a Return

To request a return, please contact our support team and provide:

  • Order number

  • Purchase email or contact information

  • Reason for return

  • Photos of the product and packaging

  • Photos or videos showing the issue, if applicable

Please do not send the product back without return authorization. Unauthorized returns may not be accepted or processed.