LOPKIN Support Center
How Can We Help?
Find setup instructions, solve connection or positioning issues, care for your mower, or contact LOPKIN Support.
Quick actions
- Set Up My LOPKIN Go from unboxing to your first lawn map.
- Deploy Wi-Fi HaLow Connect and position the LOPKIN Home Link Box.
- Check NetRTK Coverage Check service availability and follow the quick connection guide.
- Diagnose an Indicator Light Select the device, color, and light pattern to see the recommended action.
- View the User Manual Find the correct manual and quick-start guide for your model.
- Start a Warranty Claim Review coverage and submit the information needed for support.
New to LOPKIN? Start Here.
Follow the guided setup path in the recommended order. Progress is saved in your browser.
Final readiness check
Support topics
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Setup and Installation
Install the charging station, connect the Home Link Box, pair the system, update firmware, and prepare the mower for its first map.
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Connectivity and Positioning
Get help with Wi-Fi HaLow, the Home Link Box, NetRTK, the optional RTK Reference Station, weak connections, and positioning indicators.
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Mapping and Mowing
Create or edit a lawn map, add obstacle areas and passages, manage mowing zones, adjust schedules, and understand return-to-charge behavior.
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App and Remote Management
Pair devices, manage permissions, receive notifications, install updates, and access supported remote-management features.
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Care and Safety
Find guidance for cleaning, blade replacement, charging contacts, battery storage, safe operation, and seasonal care.
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Troubleshooting
Solve common issues involving offline devices, red or flashing indicators, positioning, charging, docking, interrupted tasks, and app-reported faults.
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Warranty and Service
Review the 3-year mower component warranty, 2-year built-in lithium-ion battery warranty, First-Year Replacement Promise, exclusions, and claim process.
Indicator Light Diagnostic
Select a documented device, indicator, and state from the User Manual. Undocumented combinations are not shown.
Featured guides and manuals
Warranty and service
3-year mower component warranty · 2-year built-in lithium-ion battery warranty · First-Year Replacement Promise. View full warranty policy
Use format YYYY / MM / DD, for example 2025 / 06 / 15.
Still Need Help?
LOPKIN Support can assist with setup, diagnostics, warranty questions, and service requests. To help us respond efficiently, include your order number, mower serial number, a clear description of the issue, and any relevant photos or videos.