Warranty Policy

Warranty Summary

This policy applies in countries and regions where LOPKIN officially sells and delivers products through lopkin.com. Warranty service and logistics are provided according to availability in the original delivery region and applicable local law.

Warranty Start Date

The warranty period begins on the date the product is delivered to the address shown on the original lopkin.com order, as recorded by the applicable carrier. A replacement product or component does not restart or extend the original warranty period.

What This Warranty Covers

This warranty covers defects in materials or workmanship that arise during normal use of the product in accordance with LOPKIN's published instructions, safety guidance, and maintenance requirements.

1. 3-Year Mower Component Warranty: Covers all components forming part of the main mower, including but not limited to its motors, main control board, cameras, sensors, wheel assemblies, and enclosure, when a failure is caused by a covered defect. The built-in lithium-ion battery and consumable or wear parts are excluded from this 3-year coverage.
2. 2-Year Built-In Lithium-Ion Battery Warranty: Covers the mower's built-in lithium-ion battery when it develops a covered defect during the first two years. A gradual reduction in battery capacity resulting from normal use, charging cycles, storage conditions, or normal aging is not considered a covered defect.

Coverage is subject to inspection, remote diagnosis, and confirmation by LOPKIN that the reported issue is eligible under this policy.

Standard Warrant Remedies

For an approved mower repair claim made within the 3-year mower warranty period, LOPKIN may, at its discretion, repair the affected covered component.

For an approved claim involving the built-in lithium-ion battery made within the 2-year battery warranty period, LOPKIN may repair or replace the affected battery with a new or functionally equivalent battery.

Any repaired or replaced product, battery, or component remains covered for the unused portion of the original applicable warranty period.

What This Warrant Does Not Cover

This warranty does not cover:

1. Damage caused by collisions, impacts, drops, falls, being run over by a vehicle, overloading, or operation beyond the product's rated capacity.
2. Water ingress, flooding, submersion, or cleaning the product with a pressure washer or high-pressure water jet.
3. Damage caused by exposure to chemicals, or chemical corrosion.
4. Damage caused by operating, charging, or storing the product outside the temperature range specified in LOPKIN's product documentation.
5. Damage caused by incorrect charging, improper storage, failure to perform required maintenance, or lack of proper care.
6. Damage or malfunction caused by unauthorized disassembly, tampering, hardware modification, software modification, firmware modification, or installation of unofficial software. Installing official LOPKIN software or firmware updates does not affect warranty coverage.
7. Damage caused by repairs or servicing performed by a person or service provider not authorized by LOPKIN.
8. Damage caused or contributed to by third-party batteries, power adapters, chargers, replacement parts, or accessories.
9. Cosmetic damage that does not affect product functionality, including scratches, dents, discoloration, surface deterioration, and other signs of normal aging.
10. Normal wear and tear, gradual deterioration, or reduced performance resulting from ordinary use.
11. Consumable or wear parts, including blades, cutting discs, blade fasteners, and other parts identified as consumables in LOPKIN product documentation after warranty expires.
12. Damage caused by failure to install, operate, charge, store, transport, or maintain the product in accordance with the user manual, safety instructions, warnings, or other official LOPKIN documentation.
13. Commercial, professional, rental, fleet, or other non-household use of a consumer-grade LOPKIN mower.

How to Request Warranty Service

1. Contact LOPKIN Support Email: support@lopkin.com.
2. Provide Claim Information: Include the purchaser's name, lopkin.com order number, product serial number, delivery information, a clear description of the issue, and any requested photographs or videos.
3. Complete Remote Troubleshooting: LOPKIN may ask you to perform reasonable diagnostic steps or provide product logs before determining eligibility.
4. Receive Authorization: If the claim is approved, LOPKIN will provide repair, return, or replacement instructions. Do not ship a product to LOPKIN before receiving written authorization.
5. Repair or Replacement: LOPKIN will provide the remedy applicable to the approved claim under this policy.

Shipping for Approved Claims

LOPKIN will cover reasonable shipping costs for approved warranty claims using the carrier, shipping method, packaging instructions. LOPKIN is not responsible for unauthorized shipping charges, expedited shipping selected by the customer, inadequate packaging, or damage caused by failing to follow the provided return instructions.

Additional Terms

• Warranty eligibility requires valid proof of purchase from lopkin.com and an intact, readable product serial number.
• This warranty is in addition to rights that may be provided by applicable consumer protection laws. Nothing in this policy limits any right or remedy that cannot lawfully be limited or excluded.
• The version of this policy in effect on the original purchase date applies to the product. LOPKIN may update this policy for future purchases.

Contact Us

For warranty questions or to submit a claim, contact:

LOPKIN Support

Email: support@lopkin.com

Website: https://lopkin.com/