Refund policy
1. 30-Day Return Window
You have 30 calendar days from the date you receive your LOPKIN mower to request a return. Returns submitted after this period will not be accepted.
2. Return Eligibility
We want you to be completely satisfied with your LOPKIN mower. We encourage you to use the mower and reach out to our Support Team with any questions, setup assistance, or performance concerns. Many issues can be resolved quickly without the need for a return.
If, after working with our support team, you still decide the mower is not right for you, you may return it—provided your request falls within the 30-day window and meets the conditions outlined below.
3. Cancellation before receiving product:
If you need to cancel your order after it has left our facility, the simplest way is to decline the package upon delivery. Once the parcel is returned to us, we will process your refund. Please be aware that return shipping charges will be deducted from the refund amount.
4. Return Process
To initiate a return, contact our Support Team. They will provide you with a return authorization and clear instructions on how to package and ship the product.
Once we receive the returned mower, our team will inspect it to verify its condition. The refund will be processed after this inspection is completed.
5. Condition Requirements
The mower must be returned in good physical and functional condition—free from excessive wear, dirt, or damage. It should include all original accessories, cables, documentation, and packaging materials that came with the product.
Failure to return the complete package may result in a partial refund.
6. Deduction for User Damage
If inspection reveals damage caused by improper use, mishandling, or accidental drops, we will assess the repair or replacement cost. The assessed amount will be deducted from your total refund. Damage deemed beyond reasonable use will be clearly explained to you before any deduction is applied.
7. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a verified manufacturing defect or shipping error on our part. In such cases, we will cover the return shipping.
Additionally, if the shipping address is changed after the product has left our facility, any associated redirection or reshipping costs will be borne by the customer.
8. Refund Timeline
Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned product. You will receive a confirmation email once the refund has been processed.
9. Contact Support First
Before making any return decision, we strongly encourage you to contact our Support Team. Our trained professionals are ready to answer questions, troubleshoot issues, and help you get the most out of your LOPKIN mower. In many cases, we can resolve your concern without the hassle of a return.
Have questions? Reach out to us at [support@lopkin.com] or call [+1(832)726-1645] – we are here to help.